{"id":268,"date":"2024-12-20T14:50:48","date_gmt":"2024-12-20T14:50:48","guid":{"rendered":"https:\/\/seshospedajes.es\/?page_id=268"},"modified":"2026-07-06T20:34:11","modified_gmt":"2026-07-06T20:34:11","slug":"soporte","status":"publish","type":"page","link":"https:\/\/seshospedajes.es\/it\/soporte\/","title":{"rendered":"Soporte t\u00e9cnico"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:60px;--awb-padding-bottom:60px;--awb-padding-bottom-medium:0px;--awb-margin-top:0px;--awb-background-color:var(--awb-color1);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:calc( 1200px + 100px );margin-left: calc(-100px \/ 2 );margin-right: calc(-100px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-border-color:hsla(var(--awb-color8-h),var(--awb-color8-s),var(--awb-color8-l),calc( var(--awb-color8-a) - 92% ));--awb-border-style:solid;--awb-width-large:55%;--awb-margin-top-large:0px;--awb-spacing-right-large:50px;--awb-margin-bottom-large:60px;--awb-spacing-left-large:50px;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:50px;--awb-spacing-left-medium:50px;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:0px;--awb-spacing-right-small:50px;--awb-margin-bottom-small:30px;--awb-spacing-left-small:50px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:0px;--awb-margin-bottom:20px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Comunique su indicencia<\/h2><\/div><!--\n  FORMULARIO P\u00daBLICO DE SOPORTE \u2014 para pegar en una p\u00e1gina de WordPress\n  (modo HTML \/ bloque \"HTML personalizado\"). Estilos inline porque el tema\n  de WP machaca el CSS externo. Env\u00eda a \/app\/soporte_publico.php, que\n  registra el ticket (canal 'web') y muestra la p\u00e1gina de confirmaci\u00f3n.\n\n  Alternativa a\u00fan m\u00e1s simple: enlazar un bot\u00f3n a\n  https:\/\/seshospedajes.es\/app\/soporte_publico.php (esa URL ya muestra el\n  formulario completo por s\u00ed sola).\n-->\n<form method=\"post\" action=\"https:\/\/seshospedajes.es\/app\/soporte_publico.php\"\n      style=\"max-width:640px;margin:0 auto;font-family:Arial,Helvetica,sans-serif;\" data-trp-original-action=\"https:\/\/seshospedajes.es\/app\/soporte_publico.php\">\n\n  <!-- Honeypot anti-bot: NO borrar, debe quedar oculto -->\n  <div style=\"position:absolute;left:-9999px;top:-9999px;\" aria-hidden=\"true\">\n    <label>No rellenar<\/label>\n    <input type=\"text\" name=\"website\" tabindex=\"-1\" autocomplete=\"off\">\n  <\/div>\n\n  <p style=\"font-weight:bold;color:#18435a;margin:0 0 6px;\">\u00bfEres cliente de seshospedajes.es? *<\/p>\n  <label style=\"display:block;border:2px solid #e2e8f0;border-radius:10px;padding:10px;margin-bottom:8px;cursor:pointer;\">\n    <input type=\"radio\" name=\"solicitante\" value=\"cliente\" checked> S\u00ed, soy cliente y no puedo acceder a la app\n  <\/label>\n  <label style=\"display:block;border:2px solid #e2e8f0;border-radius:10px;padding:10px;margin-bottom:16px;cursor:pointer;\">\n    <input type=\"radio\" name=\"solicitante\" value=\"no_cliente\"> No soy cliente (consulta sobre la sede del MIR u otros)\n  <\/label>\n\n  <label style=\"display:block;font-weight:bold;color:#18435a;margin-bottom:4px;\">Nombre *<\/label>\n  <input type=\"text\" name=\"nombre\" maxlength=\"120\" required\n style=\"width:100%;padding:10px;border:2px solid #e2e8f0;border-radius:10px;margin-bottom:14px;box-sizing:border-box;\">\n\n  <label style=\"display:block;font-weight:bold;color:#18435a;margin-bottom:4px;\">Email *<\/label>\n  <input type=\"email\" name=\"email\" maxlength=\"255\" required\n style=\"width:100%;padding:10px;border:2px solid #e2e8f0;border-radius:10px;margin-bottom:4px;box-sizing:border-box;\">\n  <small style=\"color:#6b7280;display:block;margin-bottom:14px;\">Si eres cliente, usa el email con el que te registraste.<\/small>\n\n  <label style=\"display:block;font-weight:bold;color:#18435a;margin-bottom:4px;\">Asunto *<\/label>\n  <input type=\"text\" name=\"asunto\" maxlength=\"200\" required placeholder=\"Resumen breve de tu consulta\"\n         style=\"width:100%;padding:10px;border:2px solid #e2e8f0;border-radius:10px;margin-bottom:14px;box-sizing:border-box;\">\n\n  <label style=\"display:block;font-weight:bold;color:#18435a;margin-bottom:4px;\">Cu\u00e9ntanos tu consulta *<\/label>\n  <textarea name=\"cuerpo\" rows=\"6\" required placeholder=\"Descr\u00edbenos qu\u00e9 te ocurre con el mayor detalle posible.\"\n            style=\"width:100%;padding:10px;border:2px solid #e2e8f0;border-radius:10px;margin-bottom:16px;box-sizing:border-box;\"><\/textarea>\n\n  <button type=\"submit\"\n          style=\"background:#ca8d3b;color:#fff;font-weight:bold;border:none;border-radius:10px;padding:12px 28px;font-size:16px;cursor:pointer;\">\n    Enviar consulta\n  <\/button>\n\n  <p style=\"margin-top:14px;\"><small style=\"color:#6b7280;\">Al enviar aceptas nuestra\n    <a href=\"https:\/\/seshospedajes.es\/it\/privacidad\/\" target=\"_blank\" rel=\"noopener\">pol\u00edtica de privacidad<\/a>.\n    Usaremos tus datos solo para responder a tu consulta.<\/small><\/p>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"it\"\/><\/form>\n<\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-border-color:hsla(var(--awb-color8-h),var(--awb-color8-s),var(--awb-color8-l),calc( var(--awb-color8-a) - 92% ));--awb-border-style:solid;--awb-width-large:45%;--awb-margin-top-large:0px;--awb-spacing-right-large:50px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:50px;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:50px;--awb-spacing-left-medium:50px;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:0px;--awb-spacing-right-small:50px;--awb-margin-bottom-small:30px;--awb-spacing-left-small:50px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element\" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\"fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"1893\" height=\"2560\" alt=\"seshospedajes soporte scaled\" title=\"seshospedajes soporte scaled\" src=\"https:\/\/seshospedajes.es\/wp-content\/uploads\/2024\/12\/seshospedajes_soporte-scaled.jpg\" class=\"img-responsive wp-image-269\" srcset=\"https:\/\/seshospedajes.es\/wp-content\/uploads\/2024\/12\/seshospedajes_soporte-200x270.jpg 200w, https:\/\/seshospedajes.es\/wp-content\/uploads\/2024\/12\/seshospedajes_soporte-400x541.jpg 400w, https:\/\/seshospedajes.es\/wp-content\/uploads\/2024\/12\/seshospedajes_soporte-600x811.jpg 600w, https:\/\/seshospedajes.es\/wp-content\/uploads\/2024\/12\/seshospedajes_soporte-800x1082.jpg 800w, https:\/\/seshospedajes.es\/wp-content\/uploads\/2024\/12\/seshospedajes_soporte-1200x1622.jpg 1200w, https:\/\/seshospedajes.es\/wp-content\/uploads\/2024\/12\/seshospedajes_soporte-scaled.jpg 1893w\" sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-1\" style=\"--awb-margin-top:40px;\"><p style=\"text-align: center;\">Si tu incidencia es de la plataforma oficial SES.Hospedajes, te ofrecemos la posibilidad de contratar el asesoramiento profesional que te permitir\u00e1 realizar las gestiones necesarias para tu negocio.<\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat button-large button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--awb-margin-top:40px;\" target=\"_self\" href=\"https:\/\/seshospedajes.es\/it\/#asesor\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Contratar asistencia asesor<\/span><\/a><\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat button-large button-custom fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" style=\"--awb-margin-top:40px;--button_accent_color:var(--awb-color1);--button_accent_hover_color:var(--awb-color1);--button_border_hover_color:var(--awb-color1);--button_gradient_top_color:var(--awb-color7);--button_gradient_bottom_color:var(--awb-color7);--button_gradient_top_color_hover:hsla(var(--awb-color7-h),calc(var(--awb-color7-s) - 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