1. INTRODUCTION

Welcome to our website. By accessing, browsing, purchasing services, or acquiring products through our platform, the user expressly accepts these General Terms and Conditions of Sale and Service. We recommend reading them carefully before making any transaction.

2. PURPOSE AND SCOPE OF SERVICES

We offer products and/or services according to the features, conditions, and specifications indicated on our website. Images, descriptions, and informational content are illustrative and may present slight variations from the actual product or final result.

3. CONTRACTING AND PAYMENT PROCESS

3.1. To complete a purchase or contract, the user must provide truthful, complete, and up-to-date information.
3.2. Payment will be made using the methods available on the platform.
3.3. Once payment is confirmed, a receipt will be sent to the customer at the provided email address.
3.4. The customer is responsible for verifying that their contact details have been entered correctly.

4. CANCELLATION, REFUND, AND LIMITATION OF ECONOMIC LIABILITY POLICY

4.1. Once payment for the product or service has been made, refunds will not be accepted, except in the case of a technical error in the charge directly attributable to our platform and duly verified.
4.2. In the event of cancellation by the customer before the start of the service, a voucher for the amount paid may be granted, exceptionally and at our discretion, to be used for future services or products offered on our platform.
4.3. Issued vouchers are non-refundable, have no cash value, are non-transferable to third parties, and cannot be used outside the official contracting channels.
4.4. No refunds or additional compensation will be granted in the event of the customer’s subjective dissatisfaction with the experience or results obtained, provided the service has been delivered as agreed.
4.5. In no case will the company’s economic liability to the customer exceed the amount actually paid for the corresponding service or product.

5. LIABILITY AND EXCLUSIONS

5.1. It is the customer’s responsibility to ensure that the contracted service or product meets their particular needs.
5.2. Improper, fraudulent, or non-compliant use of the services will result in immediate suspension without the right to a refund.
5.3. We are not responsible for interruptions, errors, delays, or inability to use the services, whether caused by third parties (such as technology providers, external platforms like the Ministry of the Interior of Spain, or other linked services) or even by ourselves,including human, technical, or administrative errors, as long as there is no willful misconduct or gross negligence.
5.4. Under no circumstances will we be liable for indirect damages, loss of profit, or loss of opportunities arising from the use or inability to use the services offered.

6. DATA PROTECTION

Personal data provided by the user will be processed in accordance with our Privacy Policy and in compliance with current personal data protection legislation, including European regulations (GDPR).

7. MODIFICATIONS TO TERMS AND CONDITIONS

7.1. We reserve the right to modify these General Terms and Conditions, as well as any aspect of our products, services, prices, or features, at any time and without prior notice.
7.2. Modifications will take effect from the moment they are published on the website and will apply to all users from that moment on.
7.3. Continued use of the services after the publication of changes will imply tacit acceptance of the new terms.
7.4. We recommend users review this section periodically to stay informed about the current conditions.

8. CONTACT AND CUSTOMER SERVICE

For any questions, claims, or requests for information, you can contact our team through the official channels indicated on our website.

If your issue is with the official SES.Hospedajes platform, we offer the option to hire professional advisory services to help you manage your business needs.