Now you will know instantly when a guest completes his pre-check-in
We tell you about one of those small improvements that change the day to day: until now, if you sent the pre-check-in link to your guests, you had to remember to enter the panel to see if they had filled it out. That's over.
From this week, when a guest finishes his pre-check-in, You receive an automatic email in your tray warning you So simple, so useful.
what exactly does it come to you
A direct, clean email with the information you need to know what to do next:
- Who has completed the pre-check-in (name and surname).
- What reservation does it correspond to (identifier of the link and establishment).
- How many people in total have filled in their data.
- A direct link to the detail of that reservation within the app, in case you want to review the data or the scanned document.
No noisy notifications, no additional apps. Come to the same email with which you registered on our platform.
Why have we done it
Speaking with you (yes, with the hosts who use our app daily) there is a complaint that was repeated: “Les mando el link, pero no sé si lo rellenan hasta que entro a la app”. The result was that many people entered several times a day to check it, or ended up sending a WhatsApp to the guest asking.
Auto notification resolves just that: You find out in the moment, without having to look. If the guest fills it in at 23:30, you know it at 23:30. If you do it three days before check-in, too.
What if I manage several establishments?
You will receive a notification for each completed pre-check-in, clearly indicating which establishment you belong to. So, if you have five accommodations, you don't make a mess: each email makes it clear which one is coming from.
Do I have to activate something?
No. is already working on all accounts they have the pre-check-in active. You don't have to touch any settings, or update anything, or pay an extra. It is part of the service.
If you ever want to stop receiving them (because you manage a very high volume and prefer another flow), write to us and we'll see. But by default, we prefer that you are informed than not.
A detail that matters to us
The email arrives Right after for the guest to save their data. We do not wait for batch processes, or night crons. This means that if the guest sends you a WhatsApp saying “ya lo he rellenado”, you already have the email. No delays.
What comes next?
This notification to the host is the first step of a larger block we are closing these days: Give the guest an experience just as well cared for as yours. The next step (already underway) is an automatic welcome email for the guest with Wi-Fi, access code, payment link for tourist tax and how to get there. But we tell you that in the next article.
As always: if you have feedback, doubts or ideas, Write us for support Or go through the WhatsApp channel. This is done among all.
